Palautuskäytäntö
Refund Policy
At Brownies.fi, customer satisfaction is very important to us. As our products are perishable food items, please read our refund policy carefully:
1. Refunds and Replacements
We will issue a full refund or resend the order if the product received is:
- Incorrect,
- Damaged during delivery, or
- Does not meet the agreed specifications.
In such cases, the product must be returned to us or sufficiently documented (e.g., with photos) for quality control purposes. Please contact us within 24 hours of receiving your order to arrange a return or replacement.
2. Customer Error
We are unable to offer refunds if the issue is due to:
- Incorrect order details provided by the customer,
- Failure to collect or receive the order,
- Change of mind after production has started.
Please double-check your order details carefully before confirming your purchase.
3. Food Safety
Due to health and safety reasons, we cannot accept returns of opened, partially consumed, or improperly stored food items.
4. How to Request a Refund
If you believe you are eligible for a refund, please email us at [your email] within 24 hours of receiving your order, along with your order number and photographs if applicable.
Refunds, if approved, will be made via the original method of payment within 7 working days.
At Brownies.fi, customer satisfaction is essential to us. As our products are perishable food items, please read our refund policy carefully:
1. Refunds and Replacements
We will issue a full refund or resend the order if the product received is:
- Incorrect,
- Damaged during delivery, or
- Does not meet the agreed specifications.
In such cases, the product must be returned to us or sufficiently documented (e.g., with photos) for quality control purposes. Please contact us within 24 hours of receiving your order to arrange a return or replacement.
2. Customer Error
We are unable to offer refunds if the issue is due to:
- Incorrect order details provided by the customer,
- Failure to collect or receive the order,
- Change of mind after production has started.
Please double-check your order details carefully before confirming your purchase.
3. Food Safety
Due to health and safety reasons, we cannot accept returns of opened, partially consumed, or improperly stored food items.
4. How to Request a Refund
If you believe you are eligible for a refund, please email us at brownies.fi@gmail.com within 24 hours of receiving your order, along with your order number and photographs if applicable.
If approved, refunds will be made via the original payment method within 7 working days.